Frequently Asked Questions

Everything you need to know about shopping with OnTrack Outdoor.

How long does shipping take for my order?

We process orders within 1-2 business days. Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn apparel with original tags attached. Please ensure the items are in their original condition to be eligible for a full refund or exchange.

Are your outdoor garments waterproof or water-resistant?

Product specifications vary by item. Most of our performance jackets are rated for high-level waterproofing, while our lightweight layers are water-resistant. Please check the 'Technical Specs' section on the product page for specific ratings.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.

How do I find the right size?

Each product page features a detailed size guide with measurements in centimeters. We recommend measuring a similar garment you own to ensure the best fit for your outdoor adventures.

Do you offer international shipping?

Currently, OnTrack Outdoor Pty Ltd ships to customers within Australia and New Zealand. We are looking to expand our international shipping options in the near future.